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Company Developments This re-investment into the company has continued over the years and has resulted in a top of the range Digital Networked Telephone System which enables efficient incoming call distribution and management. This continual self-analysis and development of its business systems has allowed the company to become one of the leading Service Spares Distributors within the UK. In 2005, Nedis B.V. acquired an interest in Seme and there was a consequent name change to become Seme NEDIS Ltd. In 2008, Seme NEDIS Ltd changed its trading title to NEDIS UK. The company has developed very close relationships with some of the major manufacturers within the trade, to the extent that it provides tailored solutions on a variety of levels. Dedicated Call Centre Solutions for some of the leading manufacturers, such as SONY, PIONEER, LG, TOSHIBA & DAEWOO. Continuous development to its core systems since its conception has ensured that the company has one of the premier Business Systems within the UK, allowing any one of 800,000+ products to be found and sold within a matter of seconds! The relationship with NEDIS has allowed the company to successfully introduce the NEDIS range of high quality, low cost accessories into the UK to a broad based market. NEDIS UK is one of the leading Spares and Accessories Distributors supporting the Domestic Brown and White Goods servicing trade. Company Objectives NEDIS UK's Company Quality Policy reads: It is the stated quality policy of NEDIS UK to satisfy the requirements of our customers in every way that we economically can. This can only be achieved by operating a comprehensive, co-ordinated quality system which assures the quality of all processes and services offered by the company. Originally ISO 9001:2000 registered, our own system is designed to meet the highest standards possible and we will continue to implement and operate these standards across all processes of NEDIS UK at the Melton Mowbray premises and embrace all of the activities which impact upon our customers The Managing Director and senior managers of the company are committed to ensuring that the system is effective in achieving quality and satisfying customers both now and in the future. To this end, we will strive to continually improve upon our product range, processes and our quality management system. In all cases financial costs associated with improvement must be consistent with providing a competitive service, as this is extremely important to our customers. We will set quality objectives, which will be measured against & reported on. To foster a culture of continual improvement the company will continue to share information relating to the measurable statistics of the company's quality performance and encourage feedback from the workforce associated with suggested improvements. |
